Contact Us
Qualified Written Information and Notice of Error Requests
How To Contact Us:
Legacy Group Capital, LLC
Loan Servicing
400 112th Avenue NE, Ste 400
Bellevue, WA 98004
Or to the following email: servicing@legacyg.com
The Notice of Error or the Request for Information must include the following information:
- The name of the borrower,
- Account number,
- Property address,
- A statement regarding the servicing-related error the borrower asserts has occurred or the specific information that the borrower is requesting with respect to the mortgage loan.
For Written Requests for Specific Information:
Legacy Group Capital Servicing will acknowledge receipt of your letter within 5 business days (excluding legal public holidays, Saturdays, and Sundays) and handle the requests within 30 days of receipt.
For Notice of Errors:
Legacy Group Capital Servicing will acknowledge receipt within 5 business days and determine whether an error occurred within 30 days after receiving your Notice of Error and will correct any error promptly (Notice of Error on payoff statements will be handled within 7 day). If it is determined that additional research is needed, we may extend the response time by 15 days. In that case, we will inform you in writing before the end of the 30-day research period. You may ask for copies of the documents that were used in our investigation.
